The diesel generator sets provided by Saiwei Energy Co., Ltd. are all equipped with internationally renowned brands and have passed ISO9001 international quality system certification. Both agents and direct users can receive the most efficient and reliable support and services from the Technical Service Center of Saiwei Energy Company.
Within 12 months or 1000 hours (whichever comes first) after the unit reaches the agreed location and is delivered to the user for physical acceptance, all faults caused by manufacturing defects shall be carried out in accordance with the original factory warranty regulations and repaired by our company. All losses caused by non adherence to the original factory usage and maintenance regulations, including vulnerable parts of the unit, daily consumption parts, human operation errors, and negligence in maintenance, are not within the scope of this quality assurance.
●Provide information and information on electricity conditions；
●Provide basic knowledge on self owned generator equipment；
●Prepare a preliminary comparative cost assessment；
●Provide improvement suggestions for existing equipment；
●Calculate the required device capacity；
●Provide suggestions for effective use of energy (including calculating the required capacity, the possibility of being associated with the usage network, etc.)；
●Design the computer room with the client, prepare the layout diagram of the computer room and the engine foundation diagram；
●Free training of generator set operators for customers；
Dealers have professional engineering and technical personnel who can directly face customers, undertake tasks such as designing computer rooms, guiding installation, debugging units, handling general faults, replacing vulnerable parts on time, and guiding customer electricians. Dealers should generally respond to customer complaints within 12 hours (excluding remote areas)
Each office has 3-5 professional engineers responsible for general computer room design, guiding installation, commissioning of medium and above units, claiming and replacing unit accessories during the warranty period, and handling difficult faults; Provide guidance and coordination to the technical personnel of dealers. Each office has a small spare parts warehouse that can meet the daily needs of consumables and commonly used accessories. It can respond to any malfunction complaint within 24 hours (except in remote areas).
The after-sales service team of Saiwei Energy Company regularly receives professional training from Cummins, DETUZ, Perkins, IVECO, MAN, and MTU companies, and obtains qualification certificates to work with them;
Our company is responsible for providing free on-site training for 2-3 electricians to operate and maintain the equipment, and providing training materials until the personnel are proficient in operating the equipment after the training. They will also understand the equipment structure, working principle, and be able to troubleshoot general faults.
●Assist customers in electricity assessment and correct selection of unit capacity；
●Assist in computer room layout and environmental engineering design；
●Answering customer inquiries about products and technology；
●Designate special design solutions for special users；
